BEST SMART HOME SYSTEM

From smart light bulbs and thermostats that think for themselves to Bluetooth door locks, wireless security cameras, and all manner of sensors, today’s home technology can sound awfully sophisticated while actually being a messy hodgepodge of gizmos and apps. Whether you call it home automation or the connected home, installing all this stuff in your house is one thing. Getting it to work together smoothly and with a single user interface can be something entirely different.

Here’s the essential gear to get you there, which we’ve separated into two categories: all-around smart home systems, which are designed to coordinate a wide variety of smart home products, and security-focused systems, which are built around sensors and sirens. You should also note that some of our picks are starter kits, consisting of a smart-home hub and a handful of devices, while others are just the hub. You’ll need to add the components you want to the latter, choosing from products certified by the hub manufacturer.

This story was updated on November 27, 2017 to add our review of the nCube Home, which left us less than impressed.

For breadth and depth of supported smart home products, you won’t find a smart home system that handles more than Samsung SmartThings. At its core is a small square box that plugs into your router (Samsung’s Connect Home eliminates that requirement by integrating a mesh router with a SmartThings hub, but our review found it unimpressive in both roles). Through the SmartThings mobile app, you then start adding your various devices through its simple yet intuitive control system. These can be sensors or light bulbs that Samsung sells directly, or (more likely) you can choose from a vast number of products that boast “Works with SmartThings” compatibility.

Seemingly every major category is covered, including the Amazon Echo and Google Home, numerous major smart lighting products (including Philips and Sylvania gear), the Ring Video Doorbell, and a full 20 smart door locks. SmartThings can also integrate with your Samsung smart appliances—even the vacuum cleaner. If there’s a gap in SmartThings’ coverage, it’s a lack of (official) support for Nest products and relatively weak support for third-party security cameras (although third-party support code is often available if you’re willing to tinker). Otherwise it’s hard to find a smart market that SmartThings doesn’t play in.

The second generation of Wink’s smart home system offers one big advantage over Samsung SmartThings: It can be configured to operate wirelessly and needn’t be tethered via an ethernet cable to your router. This gives users much more flexibility in where they place the hub, while minimizing cable clutter.

Like SmartThings, Wink supports a vast array of protocols and smart home gear, and even has native support for a few devices that Samsung lacks, such as Kidde products. It’s also equipped with a Thread radio, to offer a bit future-proofing, and Wink’s smartphone app is a delight to interact with. The Wink Hub 2 fixes many of the negatives of the original Wink, adding 5GHz Wi-Fi support and Bluetooth LE to a physically streamlined package. The only major hiccup: There’s still no battery backup, so if your power stutters, your smart home may go offline for a spell (we suggest plugging the hub into an uninterruptible power supply).

Abode is designed from the ground up for security, but it’s so extendable that to call it a mere security system would be criminal. The company sells a huge array of sensors that most other DIY security systems don’t offer, including vibration sensors that can detect glass breaking, a combo temperature, humidity and light sensor, and more. Homeowners can outfit their house with multiple sirens, and all equipment is battery powered (or features a battery backup) to ensure it works even if the power is cut.

If Abode’s array of device options isn’t enough for you, you can integrate the system with Alexa devices and Nest, and even set up an IFTTT channel to handle exotic hooks with otherwise unsupported gear. Best of all, while professional alarm monitoring is offered, it isn’t required, so true DIYers can avoid monthly maintenance fees.

What to look for when shopping

As we mentioned earlier, smart home systems come in a dazzling array of shapes and sizes, from brain-dead simple to vastly complex. Features vary just as widely, so you’ll need to pay more attention than usual when you’re narrowing down the field to find the product that’s right for you. Here’s a look at some of those key decision factors. To see how each system on the market measures up to those promises, drill down into the reviews at the end of the buyers’ guide.

The Nest thermostat is quite popular, but it’s not compatible with every smart home system.

Device support: Some smart hubs support only a small number of devices made by the manufacturer of the hub. Others offer certification programs for third-party devices and/or offer hooks into systems developed by third parties: Amazon (Alexa), Nest (thermostats, cameras, and smoke/CO detectors), and Google (Google Assistant) are the biggies here, but Apple’s HomeKit could become important later. It’s critical to consider all the devices you already have in your home, and whether the hub will support them. If the hub doesn’t support them, you might be looking at a massive upgrade later. As well, you need to think about what devices you plan to add to your network down the line.

IFTTT support: Many top smart home systems support IFTTT, the simple scripting system that lets you connect devices that otherwise wouldn’t be. For example, you could use IFTTT to turn all the lights in the house blue if a water leak is detected by your smart hub—even if it can’t speak directly to the lighting system itself. Stringify is a similar—and perhaps more sophisticated—service, but it has not yet gained as much traction as IFTTT.

Wired vs. wireless hub connection: Many smart hubs must connect to your wireless router via an ethernet cable, which limits your placement and, of course, requires a free ethernet port on your router. That can be an issue with the new generation of puck-like mesh routers that have just two ethernet ports (Eero, Google Wifi, TP-Link Deco M5, et al). A smaller number of hubs are wireless and can be placed anywhere in range of the router, increasing your flexibility.

Z-Wave-based sensors, such as this door/window sensor from Fibaro, operate on a low-power mesh network.

Sensor range: If your home is large or spread out, you’ll need to pay attention to the range that the hub’s sensors support. Hubs may support a wide array of connection protocols, including Bluetooth, Wi-Fi, Z-Wave, and ZigBee, all of which have very different ranges. As with a wireless router, smart hub range can also be impacted by interference and device placement, and smart home devices themselves have different specs, as well. Take the time to look into the detailed specs to be sure sensors and third-party devices will actually work with your home’s infrastructure.

Battery backup: If the power goes out, your smart lights might not be useful, but other smart home features, like security sensors, rely on a hub that’s always on. Many smart hubs, even those that aren’t built around security, feature battery backups (either through rechargeable cells or standard AAs). Even a short power outage can cause a significant delay while the hub reconnects, so a battery backup makes sense in many home environments. If you like everything else about a particular hub that lacks a battery backup option, consider investing in an uninterruptible power supply to plug it into.

Wink’s app keeps a detailed log of everything that goes on in your smart home.

Mobile app usability: You’ll probably be interacting with your hub primarily through its mobile app, so you’ll want one that’s intuitive and powerful, with all the key features you use front and center. App-store screen shots and, of course, our reviews can help you get a sense of what you’re dealing with on the app side of things.

Overall complexity: This is a companion consideration to the mobile app, relating primarily to the audience for whom the smart home system was developed. Is the system geared at everyday users with limited customization needs? Or is it built with extreme flexibility in mind, to the point where the configuration decisions might overwhelm a novice user? Again, close attention to our reviews can help you gauge how comfortable you’re likely to feel with any system.

In addition to the above, the following considerations are primarily geared at systems with a security focus.

Sensor support: A companion consideration to the device support issue above, if you’re in the market for a security-focused smart hub, you’ll want one that has support for all the sensors you need. Most security hubs only work with the sensors made by the same manufacturer, so you can’t mix and match as you would with a general-use smart hub. Some security systems offer only a very narrow range of sensor types, while others have a wide variety to choose from.

A GSM module ensures your home security system doesn’t fail if a burglar cuts your landline.

Cellular radio backup: If you could simply cut the broadband connection to defeat a security system, it wouldn’t be much good, would it? Any good security system will include a 3G cellular backup that can be used in case your broadband connection drops. You should also carefully consider the battery backup consideration above, which is essential for dealing with power outages and is a standard feature on most security hubs.

Professional monitoring: If you don’t want to monitor your own security system 24/7, you’ll at least want the option to engage with a professional security company that can keep tabs on it for you when you’re out on walkabout. These invariably cost extra, which leads to our final consideration…

Service plan costs: Service plan costs vary widely from system to system, and many vendors offer a range of plans to choose from. Some systems will work without a service plan, allowing you to self-monitor. Some require a plan to function at all. Also note that lower-tier service plans might not include professional monitoring (Lowe’s offers one of the least expensive, at $14.95 per month). Price out service plans carefully before you pull the trigger.